Distinctive Expressions
"A unique gift for that one of a kind person..."
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Satisfaction is guaranteed.
If for any reason your purchase does not meet
your satisfaction, please email us at
sales@distinctive-expressions.com or give us a call at (817)
929-3266 and we will work with you until you are satisfied with
your purchase.
Gift Presentation
Please note that all of our gift baskets are shown unwrapped with no embellishments so that you may see the product. But rest assured, the final gift will be embellished with coordinating bows, ribbon and shred for a beautiful gift expression. The basket will be shrink-wrapped to ensure stability during shipping. All of our gift-baskets and containers will include a sentiments card conveying the message of your choice. Substitutions Distinctive Expressions may need to substitute a product due to weather or product availability but the substitution will always be of equal or greater value. Items containing chocolates will not be shipped during the summer months of May - August. (With the Texas heat, maybe even September…) Changes or Cancellations Changes or cancellations may be processed only if your item has not shipped. Please contact us immediately at (817) 929-3266. Custom Orders We will be more than happy to assist you in creating a custom design not on our regular product listing. Please give us a call or email us to order your customized gift. Holidays To ensure holiday orders are delivered in time, we will need as much advance notice as possible to fulfill your order. Alcoholic Beverages Due to the nature of our business we are unable to sell alcoholic beverages at this time. All of the beverages included in our baskets are alcohol free. If you would like to include an alcoholic item please forward the item to us and we will be happy to incorporate it in your gift expression. Please contact us prior to shipping so that we may coordinate our efforts. |
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Shipping Policy
Your order will be shipped within 1 – 2 business days from the date the order is placed. At this time we are unable to process same day deliveries. Your order will generally ship via UPS Ground, 4-7 days, or US Postal Service "Priority Mail", 3 to 4 days, unless otherwise requested. Customers will be notified of cost prior to shipping. Please allow additional time before major holidays in order to avoid delays by couriers.
Payment Policy
Distinctive Expressions is proud to use PayPal as our payment processor. PayPal accepts MasterCard, Visa, and Discover. Once payment is received, your order will be processed and shipped.
Distinctive Expressions also accepts personal checks, cashiers check and money orders. Please contact us at (817) 929-3266 or use our printable order form to place your order if paying by these methods. Orders will not be shipped until payment has been received. All checks should be made payable to Distinctive Expressions.
Refunds/Returns
Refunds or replacements will be issued in the event that the
items shipped arrive damaged. Refunds or replacements will only
be issued if claims have been received within 5 days of receipt
of the goods. Foods and perishables cannot be returned.
Distinctive Expressions can not guarantee orders sent to wrong
or incorrect addresses as supplied by the customer.